Zodiac.Astrogeny.com is a reputable source of personalized astrology and original gemstones. It is focused on the highest standard of transparency. Hence, we have a great Refund and Cancellation Policy in place. It is a bid to satisfy the customers and maintain transparency. Our policies have been broken down into various categories of services as below.

Digital Services are Non-Refundable

Astrology reports, consultations, and AI-powered insights are non-refundable once completed. Once a transaction is done on no-refund digital services, it is final, and there is no refund.

• Services such as birth chart readings, daily horoscopes, and analyses of relationship compatibility are provided and are part of our no-refund digital services.
• In the cases where an astrologer has already initiated or finished service, there can be no refund or cancellation.
• Before starting a consultation, the users are advised to verify their intention.

Why? Online services are unique and are customized and it is non-transferable and impossible to reuse.

Gemstone Returns: Customer-Friendly and Conditional

It is possible that under certain circumstances the physical gemstone products can be returned.

Return Window

• You get 30 days from the delivery date for Gemstone returns.
• The product has to be unused, untouched, and in saleable condition.
• Customers must call support with purchase evidence before they return at info@astrogeny.com.

Why? To guarantee the quality and authenticity to all customers and also ensure that the business is ethical.

Terms of Cancellation: Timely and Situated

The cancellation terms are based on order or service status.

• You may cancel orders before it is processed/dispatched, and it will be refunded right away.
• Cancel the consultations prior to the commencement of work by the astrologer.
• There is no money back guarantee in case the service/physical product has already been shipped or work has begun.

Why? To strike a balance between the flexibility of the customers and the efficiency of the operations and time dedication of the specialists.

Refund Schedule Professional and Timely

The refunds are processed on eligible gemstone returns promptly.

• The refund timeline is about 7-10 business days following receipt of returned good gemstones.
• Delays can either be caused during holidays or verification.
• The users will be notified through confirmation mail when they are refunded.

Why? Proper checking and ensuring of standard financial procedures.

International Returns: Capability and Responsibility

The international returns are based on feasibility and customer acceptance.

• Shipments across borders are liable to customs, and this can slow down or limit the returns.
• Send back shipping fees and make sure that the laws of importation in the country are followed.
• It is not necessarily possible to return them in case of custom charges or damages during the transportation.

Why? To match the global logistical issues and secure the business and customers.

Zodiac.Astrogeny.com Merges Ancient Wisdom with Modern Technology

Zodiac.Astrogeny.com is an international astrology platform. It is part of the Astrogeny.com family. The goal of which is to combine the wisdom of the ancient astrological art with the latest AI technology. We seek to guide users to make the right choices in life using data-driven knowledge. It is our mission to empower people with transformative knowledge, whether it is daily horoscopes, birth chart readings, relationship compatibility, career insights, or gemstone recommendations.

We take our responsibilities to maintain accuracy, authenticity, transparency, and ethical astrology practices. Therefore, we have ensured that each service or product is of the best quality. Combining the experience of professional astrologers and AI algorithms, we provide customers around the world with a smooth, safe, and fulfilling experience.

Discover your fate, know yourself better, and open up to your new possibilities with Zodiac.Astrogeny.com—where the past and the future become one.

This policy is an expression of our commitment to transparency and protection of the integrity of our services and products. You can get more help by calling our support at info@astrogeny.com.